Privacy Policy
Last updated: August 2025
At UCall Medical Assistance, accessible at www.ucallassist.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email, phone number, address, passport details, insurance details, medical history (where necessary for service coordination).
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Technical Data: IP address, browser type, operating system, cookies, and usage data.
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Service Data: Information required to coordinate medical travel, insurance, and assistance services.
2. How We Use Your Information
We use your personal data to:
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Provide and manage medical travel and assistance services.
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Coordinate with hospitals, clinics, insurers, hotels, and other service providers.
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Respond to your inquiries and support requests.
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Process payments and invoices.
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Improve our website and services.
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Comply with legal obligations.
3. Sharing of Information
We may share your information with:
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Healthcare providers, hospitals, and clinics to arrange treatment.
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Insurance companies for claims processing.
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Hotels and travel partners for hospitality arrangements.
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Governmental authorities when legally required.
We do not sell or rent your data to third parties.
4. Data Retention
We retain your data only as long as necessary to provide services and comply with legal or regulatory requirements.
5. Security
We implement technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
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Access and request a copy of your personal data.
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Request correction or deletion of inaccurate data.
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Withdraw consent where processing is based on consent.
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Lodge a complaint with the relevant data protection authority.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📍 UCall Medical Assistance
Email: info@ucallassist.com
Phone: +230 52 55 29 00