Terms & Conditions
Last updated: August 2025
Welcome to UCall Medical Assistance. These Terms and Conditions govern your use of our website www.ucallassist.com and any services provided by UCall Medical Assistance (“we”, “our”, or “us”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
1. Services Provided
UCall Medical Assistance provides coordination, facilitation, and support services for:
-
Medical travel and assistance
-
Insurance and claims coordination
-
Hospitality and corporate medical support
-
VVIP and concierge-level patient services
We act as facilitators and coordinators only. We are not a hospital or direct healthcare provider. All medical services are performed by independent third-party providers.
2. Use of the Website
-
You agree to use this website only for lawful purposes.
-
You must not attempt to gain unauthorized access, disrupt functionality, or misuse the information provided.
-
We reserve the right to suspend or terminate access if misuse is detected.
3. Medical Disclaimer
-
All information on this website is provided for general guidance only and does not constitute medical advice.
-
You should always consult with a qualified healthcare professional regarding any medical condition or treatment.
-
UCall Medical Assistance does not accept liability for any diagnosis, treatment, or outcome provided by third-party medical professionals.
4. Third-Party Providers
-
We coordinate with hospitals, clinics, doctors, transport companies, and other service providers.
-
We do not control or guarantee the quality, availability, or outcome of services provided by third parties.
-
All arrangements with third-party providers are subject to their own terms and conditions.
5. Payments & Fees
-
Some services may require deposits or upfront payments.
-
All payments are to be made in the currency and method specified in your service agreement.
-
Refunds, where applicable, are subject to the policies of the third-party providers involved.
6. Cancellations & Changes
-
Cancellation or modification of services must be communicated in writing.
-
Fees may apply depending on the stage of coordination or third-party provider policies.
7. Privacy & Data Protection
-
We collect and process your personal data in accordance with our [Privacy Policy].
-
By using our services, you consent to the collection, storage, and sharing of your information with relevant third parties as required for coordination.
8. Limitation of Liability
-
UCall Medical Assistance shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
-
The use or inability to use our website or services
-
Medical outcomes or treatments provided by third parties
-
Delays, cancellations, or errors by third-party providers
-
Our maximum liability shall not exceed the fees paid by you directly to UCall Medical Assistance.
9. Intellectual Property
-
All text, logos, graphics, and content on this website are the property of UCall Medical Assistance unless otherwise stated.
-
You may not copy, distribute, or reproduce content without our prior written consent.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Mauritius. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mauritius.
11. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with a new “Last updated” date.
12. Contact Us
For questions about these Terms & Conditions, please contact us:
📍 UCall Medical Assistance
Email: info@ucallassist.com
Phone: +230 52 55 29 00